Ordering FAQs
**Important** COVID-19 Service Update
During this critical global health crisis, our TascaParts.com team and service providers are doing their utmost to ensure the safety of our employees and customers. Included in the good news is that the shipping vendors we use (FedEx, USPS, UPS, and DHL) are considered essential services and are working hard to continue services as undisrupted as possible. Unfortunately, their shipping services have been affected - both within the United States and internationally - by airline cancellations and regional restrictions stemming from the COVID-19 pandemic. Due to these realities, we can not guarantee normal delivery time frames until further notice. We thank you for your patience as we continue to do our best to get your parts to you as quickly as possible!
Will the parts I purchase from TascaParts.com be genuine manufacturer parts for my car?
Yes. TascaParts.com is pleased to offer our customers the entire OEM catalog of new original automotive parts and accessories as well as original re-manufactured parts and accessories. Every auto part and accessory on TascaParts.com is a genuine authorized replacement from your vehicle’s manufacturer, identical to the original part that came with your vehicle.
You can even confirm that the auto part you’re looking at is the right match for your specific vehicle by supplying your VIN at checkout. At TascaParts.com, you get the same parts you’d find at your dealership but at better prices and with the convenience of shopping from your home!
Important information about our catalogs
Our online catalog of parts provides you with a reference guide. It does not confirm the stocking status or availability of the parts.
Even though the majority of the catalog is correct, updates by manufacturers may result in changes in part numbers or pricing. If such a case should arise, you will be notified by telephone or email before we process your order.
What methods of payment can I use on Tascaparts.com?
We want to make buying your genuine factory parts and accessories online fast and easy. So when it comes time to make your TascaParts.com purchase, you can use any of these payment options (all of which include currency conversion) to complete your order:
- Mastercard
- Visa
- Discover
- PayPal
- Wire transfer
Read more about your payment options (and currency conversion).
Is my personal and financial information safe with you?
Safeguarding your personal, financial, and private information is of the utmost importance to us. We are committed to maintaining rigorous standards designed to preserve your confidentiality and protect your personal information and your rights as a consumer.
To start, our shopping cart is highly secure. TascaParts.com uses fully encrypted Secure Sockets Layers (SSL) protection to ensure your personal information is processed accurately and securely. Learn more about Online Security and Fraud Prevention.
We also have a very thorough Privacy Policy that details what information we collect (and don’t collect) from you, how we use that information, with whom we share that information, the security of that information, and how you can access and control your information. Read our Privacy Policy.
When will I get my order?
When you get your order is determined by a number of factors:
- When you placed your order. Our business hours are Monday through Friday, 9 a.m - 5 p.m. EST. We are not open on weekends or on national holidays. Online orders placed after 6 p.m. EST, on a weekend, or on a national holiday will be processed after we resume normal business hours.
- Where you are located in relation to us (we’re on the east coast of the United States, in Rhode Island).
- The shipping method that you selected. Read our Shipping Policy for more information on domestic and international shipping and delivery procedures.
If you already have a shipping tracking # from us, you can track your shipment by visiting the website of the carrier delivering your package:
UPS
USPS
FedEx
DHL
If you need your tracking #, please visit our Order Status page.
How do I contact a Customer Service Representative?
Our customer support team of Parts Specialist will be happy to help you find and order the correct parts you need for your car or truck.
1. Our Parts Specialists are available Monday - Friday, 9:00 AM - 10:00 PM EST, to answer Live chats and emails. During store hours, the live chat icon is located at the bottom right-hand corner of the Tasca Parts Home Page.
EMAIL US
Email: Parts@Tascaparts.com
Please have your Vehicle Identification Number (found on your car, your insurance card, and your vehicle registration card) and order # (if calling about an existing order) ready.
Order status information can also be accessed on the Order Status page.
Monday - Friday, 9:00 AM - 10:00 PM EST
Excludes holidays and emergencies
I ordered the wrong part. Can I return it?
In most instances, the answer is yes. We have a generous 30 day return policy for most items. However, please refer to our Returns Policy for more detailed information.
Questions about our company
Who is TascaParts.com?
We’re an Internet-based wholesaler of new original equipment manufacturer (OEM) parts and accessories, including Buick, Cadillac, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Jeep, Lincoln, Kia, Mazda, Mercury, Oldsmobile, Pontiac, Ram, and Volvo.
At Tasca Parts, we believe everyone deserves easy and affordable access to quality auto parts, straight from the vehicle manufacturer. Every auto part and accessory on TascaParts.com is a genuine authorized replacement from your vehicle’s manufacturer, identical to the original part that came with your vehicle.
We offer original equipment (OEM) parts and accessories to individuals, businesses, repair shops, automotive parts wholesalers and distributors, procurement companies, fleet managers, municipalities, governments, and armed services.
Read more about who we are and why we’re different.
Where is TascaParts.com located?
You can find us in Cranston, Rhode Island. This is where we process, inspect, package and ship most of our customers’ orders.
How long have you been in business?
Tasca has been in the OEM automotive parts business for more than 60 years. In 2006, we launched our first website so we could offer everyone new genuine OEM parts and accessories at the best possible prices, with exceptional customer service, technical parts services, telephone support, and discounted worldwide shipping services.